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Webmail Setup Guide

How to set up your company webmail

Three quick steps to get your email ready. Tap a step to open it — start at the top and work your way down.

Everyone received the same temporary password from IT. Your first job is to log in and set a password only you know.

  1. Open your browser and go to your webmail
    Visit https://webmail.yourcompany.com
  2. Enter your full email address
    For example, jane@yourcompany.com — use the whole address, not just the part before the @.
  3. Enter the temporary password from IT, then click Log in
Webmail login screen showing the Email Address and Password fields
The webmail login screen at webmail.transiontech.com
  1. Open Password & Security
    On the webmail home page, under the Edit Your Settings section, click Password & Security.
Webmail home page with Password and Security highlighted under Edit Your Settings
On the home page, find Password & Security under Edit Your Settings
  1. Set a new, strong password
    Use at least 12 characters mixing uppercase, lowercase, numbers and a symbol. Aim for a Strong or Very Strong rating on the meter.
  2. Click Save
    You're done — your inbox is now protected by a password only you know.
Keep it private. Don't reuse the temporary password or share your new one with anyone. IT will never ask you for your password.
Next up: lock your account with two-factor authentication in Step 2.

2FA adds a second lock to your inbox. Even if someone learns your password, they can't get in without the 6-digit code from your phone.

Before you start: install an authenticator app on your phone — Microsoft Authenticator, Google Authenticator, or Authy all work.
  1. Log in to your webmail
    Go to https://webmail.yourcompany.com and sign in with your new password.
  2. Open Two-Factor Authentication
    On the webmail home page, under the Edit Your Settings section, click Two-Factor Authentication, then click Set Up Two-Factor Authentication.
Two-Factor Authentication setup page showing the QR code in Step 1 and the Security Code field in Step 2
The Two-Factor Authentication setup page — scan the QR code, then enter the code
  1. Scan the QR code with your authenticator app
    Open the app, tap + Add, and scan the code on screen. Can't scan? Type in the secret key shown beside it instead.
  2. Enter the 6-digit code
    Your app now shows a code that changes every 30 seconds. Type the current one into the Security Code box.
  3. Confirm to finish
    Click Configure Two-Factor Authentication. From now on you'll enter a fresh 6-digit code each time you sign in.
Save your recovery code. Store it somewhere safe, like a password manager. If you lose your phone, it's your way back in — otherwise you'll need to contact IT to reset 2FA.

Prefer to read your mail in Outlook, Apple Mail, or your phone's built-in app? Add your account with the settings below. We recommend IMAP so your mail stays in sync across all your devices.

Username
jane@yourcompany.comyour full email address
Password
your webmail password (the one you set in Step 1)
Incoming · IMAP
mail.yourcompany.comPort 993 · SSL/TLS
Outgoing · SMTP
mail.yourcompany.comPort 465 (or 587) · SSL/TLS
Authentication
Required — same username & password for both servers
Set up your app
Apple Mail · Mac
  1. Open Mail on your Mac
  2. Add an account
    Go to Mail → Settings → Accounts → Add Account, choose Other Mail Account, then click Continue.
    Choose a Mail account provider dialog with Other Mail Account selected
  3. Enter your details
    Fill in your name, email address and password, then click Sign In.
    Add a Mail account dialog with Name, Email Address and Password fields
  4. Configure servers if prompted
    Both incoming and outgoing use mail.transiontech.com, with your full email address as the username. Click Sign In → Done — your mailbox syncs automatically.
    Account Information panel showing IMAP incoming and outgoing server settings
Apple Mail · iPhone / iPad
  1. Open the Add Account screen
    Go to Settings → Apps → Mail → Mail Accounts → Add Account.
  2. Choose from a list
    On the Add Account screen, tap choose from a list, then select Other → Add Mail Account.
    iPhone Add Account screen with the choose from a list link highlighted
  3. Enter your details
    Fill in your name, email, password and a description, then tap Next.
  4. Enter the server settings
    Select IMAP. For both the incoming and outgoing mail server, enter mail.transiontech.com with your full email as the username and your password. Tap Save.
Outlook · Windows / Mac
  1. Add an account
    In Outlook, click the account icon (top-right), then choose Add an account.
    Outlook account menu with the account icon and Add an account option highlighted
  2. Enter your email address
    Type your full email address, then click Connect.
  3. Manual setup (if required)
    Select IMAP. Incoming: mail.transiontech.com, port 993, SSL/TLS. Outgoing: mail.transiontech.com, port 465 (or 587), SSL/TLS.
  4. Finish
    Enter your full email address as the username and your password, then click Finish.
Gmail app · iPhone / Android
  1. Add another account
    Open the Gmail app, tap your profile picture → Add another account.
  2. Choose the account type
    Select Other.
  3. Enter your details
    Enter your email address and password. If manual setup appears, choose Personal (IMAP).
  4. Enter the server settings
    Incoming: mail.transiontech.com, port 993, SSL/TLS. Outgoing: mail.transiontech.com, port 465, SSL/TLS. Complete setup.
Always use SSL/TLS. Never choose "None" for security. If your app warns about a certificate, check the server name is exactly mail.yourcompany.com.
Don't want to install an app? Just open https://webmail.transiontech.com in your browser and sign in with your email address and password.